ISIS Software: A Company Profile
ISIS Software is a company that provides innovative enterprise software solutions for various industries and domains. The company has over 30 years of experience in delivering software products that enable process optimization, customer engagement, and data analysis. In this article, we will explore the history, products, and services of ISIS Software.
The History of ISIS Software
ISIS Software was founded in 1988 by Annemarie Pucher and Max J. Pucher as a software development company that specialized in document management and output management solutions. The company's name stands for Integrated Software for Information Systems. The company's first product was ISIS/Script, a scripting language for document creation and formatting.
Over the years, ISIS Software expanded its product portfolio and market presence by developing new solutions and acquiring other companies. Some of the milestones in the company's history are:
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In 1991, ISIS Software released ISIS/Forms, a graphical user interface for document design and printing.
In 1994, ISIS Software acquired Papyrus Software AG, a Swiss company that developed Papyrus Objects, an object-oriented platform for business process management and document management.
In 1997, ISIS Software launched ISIS Papyrus Platform, a unified platform that integrated document management, output management, business process management, and customer communication management.
In 2000, ISIS Software established its headquarters in Vienna, Austria, and opened subsidiaries in 14 countries across Europe, North America, Asia-Pacific, and Latin America.
In 2004, ISIS Software introduced Papyrus WebRepository, a web-based solution for managing documents and processes across multiple channels and devices.
In 2008, ISIS Software released Papyrus Adaptive Case Management, a solution that enabled dynamic and collaborative case handling and decision making.
In 2012, ISIS Software launched Papyrus Capture, a solution that enabled automated data extraction and validation from scanned documents and digital images.
In 2016, ISIS Software unveiled Papyrus Converse, a solution that enabled natural language interaction and chatbot functionality for customer service and support.
In 2018, ISIS Software celebrated its 30th anniversary and announced its vision for the future: to become the leading provider of enterprise software solutions for the digital transformation of business processes and customer communications.
The Products of ISIS Software
ISIS Software offers a range of products that cover the entire customer engagement cycle: from capturing data and information to creating and delivering personalized communications to analyzing feedback and outcomes. The products are based on the Papyrus Platform, which is a single-source, operating system independent platform that provides a holistic approach to enterprise software solutions. The products include:
Papyrus Capture: a solution that enables automated data extraction and validation from scanned documents and digital images.
Papyrus Business Designer: a solution that enables business users to design and improve customer-centric communications and processes without programming or IT support.
Papyrus Business Communication: a solution that enables omni-channel delivery of personalized communications across print, email, web, mobile, social media, and chatbot channels.
Papyrus Business Correspondence: a solution that enables interactive creation and editing of individualized communications by business users or customers.
Papyrus Business Archive: a solution that enables secure storage and retrieval of documents and data across multiple repositories and formats.
Papyrus Adaptive Case Management: a solution that enables dynamic and collaborative case handling and decision making by business users or customers.
Papyrus Business Analytics: a solution that enables data analysis and visualization of business processes and customer communications using dashboards, reports, charts, graphs, maps, etc.
Papyrus Converse: a solution that enables natural language interaction and chatbot functionality for customer service and support.
The Services of ISIS Software
ISIS Software provides professional services throughout the entire lifecycle of its software solutions. The services include:
Project management and scoping: providing guidance and support for planning, executing, monitoring, controlling, and closing software projects.
Training: providing courses and workshops for learning how to use the software products effectively.
Consulting: providing expertise and advice for designing, implementing, optimizing, integrating, testing, deploying,